Payment, Cancellation and Refund Policy

In agreeing to these terms and conditions, I agree to the following:

Credit Card payments incur a 2.9% non-refundable processing fee.
If you have entered into a payment plan and or received a discount:
If a payment plan is negotiated – an admin fee will apply.  The fee is determined by the number of payments required.
You must keep the payments current - failure to do so will result in you being required to pay the full price for the training and/or pay a penalty.
If I cancel a training, I will be refunded any amount I have paid in excess of the cancellation fee for that training.

Cooling off period – I understand that I have seven (7) days to cancel this agreement and have 100% of my deposit or payment refunded. If the payment for your course is made and the course itself is within 7 days of your payment, the "no-refund, rebooking only" policy applies.
I understand that there is a minimum non-refundable cancellation fee of $1500.00 per training (only if more than this amount has been paid), in addition to the deposit (where a deposit was paid).

I agree that this is a reasonable fee, necessary for covering the expenses that the Collective Coaching Academy incurs to make the training a valuable learning experience for me.  

I understand that prior to attending this training I may have access to coaches and trainers who are available to assist me in the event that I need such assistance, in preparation for this training.  The cancellation fee makes these trainers available to me.

When the "No refund, rebooking policy only" applies": If you cancel your enrolment after the cooling off period and within or less than two (2) months of the start of the training that you have initially enrolled into, then no refund will be given, and your complete payment will be brought forward to the next training of your choice (within maximum 2 years or less from the date of the first payment (known as deposit or full payment). Rebooking a second time is allowed, only if the rebooking period falls within the 2 years of the first payment date.

If you don’t show up at the training or abandon the training at any point during the live training, no refund is due.  The cancellation fee is in this case 100% of the amount paid.

If you fail to attend a specific training without notifying us then there will be no refund due to you, although at the discretion of Collective Coaching Academy management you may be able to select another training if it is within the 2 year period as specified above.

If you decide, during the live training, that the training is not for you, there is no refund, however the at the discretion of the founders an option of credit to be used toward personal coaching may be made available to you, the amount to be determined on a case by case basis.

In the case of a national emergency, an Act of God, terrorism or a natural disaster, trainings dates may be changed.  In this case, no refund will be due.
The credit may be transferred to another training.

I also agree not to copy, record or distribute any resources or trainings provided by the Collective Coaching Academy without their express consent.

I understand that if I receive certain bonus product(s) with my enrolment and I cancel my enrolment within (7) days of this agreement, if I open the products out of their plastic seal or the seal has been in any way tampered with, I will be due to pay for the product the RRP of the respective product(s).  You may not under any circumstance, copy or duplicate any recordings or media files (including USB sticks) for any reason.

This agreement is not binding until approved by the Collective Coaching Academy.  I acknowledge and understand that the non-refundable cancellation fee may only be applied to a future training with the Collective Coaching Academy and valid for two (2) years from the date of the enrolment agreement.

Scholarship or Special Offer terms regarding value add content: 
If you are part of our "Scholarship" program or receive a "Special or Limited time only" or "affiliate" pricing offer to train with us in one of our courses - the discounted fees will not include any additional material  or sessions detailed in the full priced course fees. Any additional value add content such as access to the vault, access to e-books or additional sessions and material outside of the required curriculum material will not be included in the price unless at the discretion of the trainers and founders. PLEASE NOTE: Special Offer, affiliate and Scholarship students are required to print their own material and buy the "Magic of NLP DeMystified" book via amazon or Booktopia

AFFILIATE OFFERS: Where our students are trained in affiliation or on referral from another third party, the agreement is between the "Student" and "The Collective Coaching Academy". Any promises or agreements discussed or made with the "Affiliate body" or "Third Party" referrer is outside of the scope of our terms and conditions and does not have any bearing on our training or our offering to you the "Student" unless otherwise stated in our terms and conditions. Please note - our service, training and commitment is to and only with "the student" and not the affiliate body or referrer.

Coaching, Mentoring or Mentoring Program Sessions: If you take up a mentoring package with either Chrissie, Alex or any one of our CCA Coaches and Mentors -we have a 7 day cooling off period, during which time you can change your mind and request a refund, unless your first session has commenced already within that initial 7 day cooling off period. Once sessions have commenced, there is no refund. Credit can be held for up to 12 months, after which time the mentoring package will expire, unless otherwise agreed with the individual coach or mentor. Allowance of credit to be transferred is up to the discretion of the coach/mentor. Packages sold as a special offer or at a special price are non-refundable and non transferrable. It is agreed that pricing and session amount is up to the discretion of the coach/mentor and does not set precedence for ongoing session package pricing.

Gift Vouchers for Training or Personal Coaching: If you've been given a gift voucher, this voucher is non refundable and cannot be traded in for the face value. It must be used within 12 months of receipt or the value and offering will expire. Group training vouchers are limited to class sizes of no more than 15 students unless otherwise agreed by the founders or trainers of the Collective Coaching Academy. The value of the voucher does not indicate current market value. At any time the price of CCA trainings, Coaching or Practitioners services can be altered at the discretion of the founders of the Collective Coaching Academy.

Discounted or Limited Time Offers:  Offer terms apply only to specified dates and cannot be used for future training dates. Funds from unused offers may be applied to similar training within 6 months, subject to payment of any difference. - Pricing adjustments may occur at the discretion of Collective Coaching Academy founders.

Enrol in Cert I, NLP Practitioner Certification by October 15, 2023 and receive complimentary access to our 'Client Success Package'.

  1.  This special offer is applicable exclusively to the NLP Certification course scheduled from October 30th to November 2nd, 2023 (inclusive) with the Collective Coaching Academy.   
  2. Should a student who has availed this offer be unable to attend the NLP Certification course during the designated October 30th to November 2nd, 2023 period, an option to reschedule for a later date within 6 months of the original purchase is available, subject to course availability.   
  3. It is the responsibility of the purchaser to communicate their rescheduling request to the Collective Coaching Academy's designated contact within the stipulated timeframe.   
  4. The Collective Coaching Academy reserves the right to make changes to course schedules, content, trainers, or any other relevant aspects, as deemed necessary, without liability.  
  5. The offer is non-transferable and cannot be combined with any other promotions or discounts unless explicitly specified.  
  6. The special offer of $1500 worth of added value in the form of Client Onboarding/Questionnaire and Session Scripts is known in the Collective Coaching Academy resources list as the "Collective Coaching Academy Client Success Package" and when purchased separately by our students this package is valued at $1500. 
  7. Students agree not to resell, share or offer the "Collective Coaching Client Success Package" or "Value Add Package" as it is known in this promotion to any other entity or individual and this package is non-refundable and non exchangeable. 
  8. The package will be released to the client on completion of the NLP Practitioner course. 
  9. All other terms and conditions as stated in the general policies and guidelines of the Collective Coaching Academy remain applicable.   By availing this special course offer, the purchaser acknowledges and agrees to abide by the above-stated terms and conditions. 
  10. The Collective Coaching Academy reserves the right to interpret, modify, or revoke these terms and conditions as necessary, without prior notice.

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